We have a long history of championing what matters most to our colleagues and customers. From affordability to health, the environment to local causes. This is one of the driving forces behind our updated purpose – serving customers, communities, and the planet a little better every day. In this mission, we reflected the determination and passion that colleagues at LRM put into customer service, support of local communities and the benefit we want to achieve in communities and beyond our borders.
We have built sustainability into our strategic priorities for the Group, reflected this in business plans for all business units and built sustainability criteria into our Performance Plan for all directors.
Our 3 values underpin our purpose, setting out how we work together as a team and guiding the decisions and choices we make across the company.
No one tries harder for customers
We listen to our customers, our communities and each other, and use this information to make better decisions as business. With the expertise and knowledge of our colleagues, we change, innovate and adapt to meet customer needs
We treat people how they want to treated
People will always be at the heart of LRM; a place where everyone is welcome. An inclusive, supportive workplace for our colleagues, where they feel recognized and rewarded for the work they do and have opportunities to get on. A business where we build strong, long term relationships with our suppliers and external partners. Respect, trust and understanding is in our culture.
Every little help makes a big difference
Help comes in all shapes and sizes. From supporting a local NGO, raising money in a sponsored charity walk, or delivering great service, our colleagues continue to make a difference to those around them. When we add up the many things we do at a local level, we make a big difference.
